Service = Success

• Providing good service an important skill for success.
• Good service applies to customers, co-workers, and all other people at work.
• Providing good service ensures success and enjoyment at work.

Service Essentials

• Doing more than is expected
• Being prepared to put in an extra effort
• Treating others the way you would like to be treated

Handling Difficult Situations

• Being flexible and imaginative in solving customer problems
• Being helpful and courteous no matter how difficult
• Always doing what is best for the customer

Effective Communication

• Thinking your ideas through before talking or acting
• Speaking clearly and sincerely
• Listening carefully before explaining your point of view

Dealing with Customers

• Treating customers with respect, making eye contact and dealing directly with concerns
• Communicating information clearly, using language and terms customers can understand
• Always look for direct explanations

Professionalism

• Always being on your best behavior
• Always improving knowledge and skills and work performance
• Treating every customer with understanding and respect

Satisfying the Customer’s Needs

• Paying attention to customer and understanding their needs
• Dealing with customer’s concerns and complaints
• Learning to listen, observe, ask questions and make suggestions

Key Points for Good Service

• Always think about how to give the “Best” service
• Great service reflects on you, your co-workers, and who you work for
• Do more than is expected, communicate clearly, and always, be Professional