Successful Customer Service Skills
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Service = Success
- Providing good service an important skill for success.
- Good service applies to customers, co-workers, and all other people at work.
- Providing good service ensures success and enjoyment at work.
Service Essentials
- Doing more than is expected
- Being prepared to put in an extra effort
- Treating others the way you would like to be treated
Handling Difficult Situations
- Being flexible and imaginative in solving customer problems
- Being helpful and courteous no matter how difficult
- Always doing what is best for the customer
Effective Communication
- Thinking your ideas through before talking or acting
- Speaking clearly and sincerely
- Listening carefully before explaining your point of view
Dealing with Customers
- Treating customers with respect, making eye contact and dealing directly with concerns
- Communicating information clearly, using language and terms customers can understand
- Always look for direct explanations
Professionalism
- Always being on your best behavior
- Always improving knowledge and skills and work performance
- Treating every customer with understanding and respect
Satisfying the Customer’s Needs
- Paying attention to customer and understanding their needs
- Dealing with customer’s concerns and complaints
- Learning to listen, observe, ask questions and make suggestions
Key Points for Good Service
- Always think about how to give the “Best” service
- Great service reflects on you, your co-workers, and who you work for
- Do more than is expected, communicate clearly, and always, be Professional
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