Housing Assistance Specialist

San Antonio , TX         Post Date: Oct 21, 2019     No. of positions: 2

Job Overview


The Housing Assistance Specialist performs clerical and technical work of routine difficulty involved in processing the required forms and documentation necessary to effectuate required documents/processes with Housing Choice Voucher Program participants, landlords, and San Antonio Housing Authority (SAHA). Routinely interacts with participants and landlords of diverse backgrounds.   

Examples of Duties

  • Conducts interviews with clients to obtain information required to determine eligibility for the Housing Choice Voucher (HCV) Program, establish client's portion of rent, and complete internal forms processing in a timely manner. 

  • Processes amendments to the Housing Assistance Payments (HAP) Contract, between San Antonio Housing Authority (SAHA) and the landlord, to reflect changes in family composition or income and during recertifications in a timely manner.

  • Executes HAP Contracts with property landlords after receiving approved Housing Quality Standards (HQS) Inspection reports within established time parameters. 

  • Generates HAP, adjustments to HAP, and overpayments to landlords after reviewing HAP amount. 

  • Maintains client's file integrity in accordance with SAHA privacy and confidentiality laws and regulations. 

  • Maintains working knowledge of Special Programs and Move-to-Work (MTW) Programs processes and procedures.

  • Translates program procedures to participants to ensure proper explanation of participant's responsibilities in the program.

  • Investigates "unreported income" by reviewing participant's file and analyzing past fluctuations in income and expenses.

  • Terminates participants in system; closes out files, reviews files for possible termination, makes decisions based on policies and procedures to continue with termination, closes out portability files when client is absorbed, processes portability billing and runs reports (i.e. EIV Reports, etc.) to ensure proper processing of terminations.

  • Manages financial accounts for other Public Housing Authorities (PHAs) when billing for participants who port to/from SAHA.  

  • Reviews accepted forms and participant information, including employment and earnings, for completeness and accuracy, and corrects information if necessary. 

  • Responds timely to inquiries from owners, clients and the general public by providing general information about the Assisted Housing Programs and resolves client concerns regarding housing assistance and HAP for clients and owners in a timely manner. 

  • Researches information received through the Enterprise Income Verification (EIV) system and/or other third party sources to determine program fraud and program abuse and prepares documentation for fraud investigations.
  • Maintains a working knowledge of policies and procedures established by SAHA and the U.S. Department of Urban Housing and Development (HUD) and applies the rules regulations to daily tasks.

  • Maintains working knowledge of HQS inspections and procedures to be able to understand/relay inspection items that fail for HQS to clients as well as assist client with the inspection process. 

  • Attends regularly scheduled training to maintain HCV certification.

  • Performs other duties as assigned.

Typical Qualifications

Education and Experience:    


  • Associate's Degree (A.A.) or equivalent from a two-year college or technical school; an additional two (2) years of experience may be considered in lieu of the degree requirement. 

  • Two (2) years of experience involving case management, client services and/or experience in social work.  

  • Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.  Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable. 

  • Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Requirements:

  • Bachelor's Degree (B.A.) from a four-year college or university with college coursework in social work, sociology or related field. 

  • Housing Choice Voucher Specialist Certification.

  • Bilingual speaker and writer in English and Spanish.  

  • Knowledge of housing programs.

  • Ability to learn cloud technologies such as LucidChart for diagram , workflow and chart drawing.  Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.  

License and Certifications: 

  • Housing Choice Voucher Specialist Certification required within 18 months of employment  (depending on availability of training) with no more than three attempts to pass certification allowed.

  • Texas Class "C" driver's license at the time of placement and insurable by SAHA's liability and fleet insurance carrier. 

  • Must have the ability to earn certifications as required by assigned tasks.

Technical Skills:

To perform this job successfully, the employee should have:

  • Understands the Mission, Vision, and Value of the agency, and directs work within these guiding principles and operational framework.

  • Ability to maintain effective working relationships with co- workers, supervisors, and the general public. 

  • Ability to follow verbal and written instructions, and communicate effectively in writing and verbally. 

  • Knowledge of client service principles and practices and interviewing skills and techniques. 

  • Intermediate reading and  writing and 

  • Intermediate skills in assessing and prioritizing multiple tasks, projects, and demands with excellent problem solving and organizational skills while meeting established deadlines.  

  • Intermediate working knowledge of computer software including Microsoft Office and Mail Merge, Google Docs, with the ability to learn new software applications.

  • Intermediate skill in reading, interpreting and applying HUD rules and regulations and SAHA policies and procedures. 

  • Ability to work independently and in a team, and apply leadership, decision-making and conflict resolution skills.

  • Intermediate skill in analyzing problems and determining appropriate courses of action.

  • Written and verbal communication skills to promote professional relationships with internal and external clients

  • Ability to work with a diverse population. 

  • Ability to project a professional image at all times. 

  • Ability to work in a fast paced environment.  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about

the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Evening and weekend work may be required. 

  • Physical requirements include occasional lifting/carrying of 15 pounds. 

  • Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.

  • Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions.

  • Working conditions primarily inside an office environment.


Upload Resume(doc, docx, pdf)

Job Details

  • Job Type: Temp To Hire
  • Skills: Customer Service
  • Industry: Skilled Labor
  • Career Level: Experienced
  • Education Level: High School Diploma Or Equivalent