Case Management Specialist - Elderly/disabled

San Antonio , TX         Post Date: Oct 21, 2019     No. of positions: 5

Job Overview


The Case Management Specialist is a non-supervisory position that performs administrative and case management of considerable difficulty related to the assessment and delivery of quality of life resources to improve the life of the elderly and disabled Public Housing residents by assisting them in maintaining their independence and ability to age in place.  The EDS Case Management Specialist's (CMS) mission is to enable residents to live as independently and self-sufficiently as possible while maintaining their dignity and autonomy by informing them of available resources, assisting them in obtaining the services they choose to use and advocating for the resident when necessary. The EDS CMS is committed to working with people in a way that is nonjudgmental, non-intrusive, confidential and that promotes resident empowerment, autonomy and dignity. The EDS CMS promotes safe living environments and encourages the growth of community to better meet the needs of individual residents in housing communities.


Examples of Duties

  • Welcomes new residents and explains the EDS program as well as appropriate and available community resources, programs and services.

  • Identifies need for assistance; educates on available resources; links and connects residents with appropriate programs and services as requested.

  • Develops linkages with community service organizations and programs.

  • Keeps current regarding available community resources, federal, state and local programs and fulfills required education and training requirements.

  • Works with the management team to identify residents who need assistance; supports resident retention; promote educational and wellness activities for residents; provides a safe community; foster and build sense of community.

  • Advocates for residents and acts as liaison between residents and management as well as with the community.

  • Encourages residents' self-advocacy and empowerment in meeting their social,

  • psychological, physical, economic and other self-sufficiency needs.

  • Follows mandated reporting requirements according to adult and child protective state statutes.

  • Maintains appropriate resident files with proper documentation of information in a secure location to ensure privacy and confidentiality.

  • Follows-up appropriately with residents.

  • Evaluates the outcomes of the EDS program annually.

  • Fulfills timely reporting requirements for state and federal agencies.

  • Meet with residents to assess their physical, social and economic conditions, to assess their needs and identify resources that will assist the residents in improving their life and provide referrals if necessary.. .

  • Meet with community agencies to identify resources and or partnerships that will be essential in assisting residents' needs and barriers as identified in  their assessment (ADL)

  • May drive a passenger van to transport residents and /or helps obtain transportation for residents when necessary, such as VIA, Handi-Lift and the like.

  • Arrange transportation as needed for residents to attend various functions.

  • Provide administrative support to programs provided at assigned properties to include Project Hope, City Nutrition Program, CSFP, Partner Pantry,  and Resident Councils.

  • Assure residents are made aware of all services, activities and other pertinent information by creating a calendar, newsletters, and/or informational meetings.

  • Organizes special activity groups, such as arts and crafts, loteria, BINGO, exercise classes, tours, and dances to provide recreational activities.

  • Collects and compiles information through their (ADL) assessment and /or referrals, in order to generate various statistical and narrative reports which will follow a standard format.

  • Coordinate various meetings or events , which provide residents with important information on safety, general health, insurance and other important issues.

  • Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency.

  • Perform clerical and data entry duties required to support the activities of the position. Maintain accurate information for input in software used to track participant progress and status as well as documentation in tenant files.

  • Participates in department meetings and assigned subcommittee.

  • Other duties assigned.

  • Maintain monthly food distributions to include: CSFP, HOPE, Partner Pantry.

  • Maintain at least one resident council at an assigned property; Recruit and encourage residents in developing a resident council; Assist in their DPUY; Provide support.

Behavioral Competencies:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.  Demonstrates the ability to develop audiovisual presentations to both internal and external audiences.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work.  Complies with procedures and understands the importance of maintaining and managing confidential and proprietary information.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions.

Typical Qualifications

Education and Experience:    


  • Bachelor's Degree is Social Services or related field from four-year College or university.

  • Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.  Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.

  • Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Requirements:

  • Ability to speak, write and read in Spanish.  

  • Two (2) years of case management experience preferred.

  • Have a demonstrated interest,patience and compassion in the elderly and are knowledgeable of servicing their needs.

  • Ability to learn cloud technologies such as LucidChart for diagram , workflow and chart drawing.  Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.  

License and Certifications:

  • Must have the ability to earn certifications as required by assigned tasks.

  • Texas Class "C" driver's license at the time of placement and be insurable by the Housing Authority's liability and fleet insurance carrier.

Technical Skills:

To perform this job successfully, the employee should have:

  • Knowledge of Social Service delivery system.

  • Knowledge of case management techniques.

  • Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs.

  • Knowledge of recent developments, current literature, and sources of information related to social service program administration and implementation.

  • Knowledge of standard program evaluation methods and report writing procedures.

  • Ability to analyze problems identifies alternative solutions, project consequences of proposed actions, and implements recommendations in support of goals.

  • Ability to interpret and apply  policies, procedures, rules, and regulations.

  • Ability to prepare comprehensive reports and agendas for internal use and outside presentation.
  • Ability to communicate clearly and effectively, both verbally and in writing.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 20 pounds.

Work Environment:

  • Physical requirements include occasional lifting/carrying of 20 pounds.

  • Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.

  • Subject to sitting, standing, reaching and walking to perform the essential functions.

  • Must be hands-on with residents getting into and out of vehicles to ensure their safety

  • Physical stamina and ability to assist residents gain access to vehicle and assist with


If you are interested in this position please call our office (210) 201-0537 to set an application appointment and submit you resume to 

Our address is: 4241 E Piedras Suite #150 San Antonio, Texas 78228 – Borden Building (Off 410 & Babcock)

If you are already in our system - great. Please make sure your resume is up to date, and contact our recruiters to let them know you are interested in this position.


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Job Details

  • Job Type: Temp To Hire
  • Skills: Communication
  • Industry: Management
  • Career Level: Experienced
  • Education Level: Bachelor Degree