Client Service Specialist

San Antonio , TX         Post Date: Oct 21, 2019     No. of positions: 1

Job Overview

Description

Performs clerical work of routine difficulty involving the taking of initial applications for housing, rent collection and continued occupancy for public housing developments, and re-certification of other assisted housing tenants

Examples of Duties

  • Conducts screening, intake and move in of applicants as per the Admissions and Continued Occupancy Policy.

  • Collects and deposits  funds owed by residents.  

  • Ensures rent payments and other charges are inputted into the computer in a timely manner, maintain records of collections, prepare reports.

  • Maintains and monitors delinquent rent roll.

  • Completes and tracks re-certifications on residents at the assigned developments.

  • Enters accurate data into Elite software and generate reports both statistical and narrative to assigned property manager or other management.

  • Completes interviews of residents and processes change of income for residents.

  • Issues lease violations and monitors curb appeal for residents at the assigned developments.Prepares and Processes recommendation for lease violations..

  • Conducts move-in, move-out and housekeeping inspections of units.

  • Completes move out of residents as per the Admissions and Continued Occupancy Policy (ACOP).and SOP's. Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency.

  • Facilitates resident meetings Ensure time is entered on a daily basis.

  • Prepares Reasonable Accommodations for approval and/or denial.

  • Performs other duties as assigned.

Behavioral Competencies:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrates attention to, and convey understanding of, the comments and questions of others; and listens effectively.  Demonstrates the ability to develop audiovisual presentations to both internal and external audiences.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does their fair share of work.  Complies with procedures and understands the importance of maintaining and managing confidential and proprietary information

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions.

 

Typical Qualifications

Education and Experience:

Required

  • Associate's Degree (A.A.) or equivalent from a two-year college or technical school; an additional two (2) years of experience may be considered in lieu of the degree requirement.

  • Two (2) years of experience involving case management, client services and/or experience in social work.

  • One (1) year experience in apartment leasing or case management.

  • Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.  Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable

  • Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Requirements:

  • Bachelor's Degree (B.A.) from a four-year college or university with college coursework in social work, sociology or related field.

  • Bilingual speaker and writer in English and Spanish.  

  • Knowledge of housing programs.

  • Public Housing Specialist Certification

  • Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing.  Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License and Certifications:

  • Must have the ability to earn certifications as required by assigned tasks.

  • Texas Class "C" driver's license at the time of placement and be insurable by the Housing Authority's liability and fleet insurance carrier.

  • Public Housing Specialist Certification must be completed within 18 months one year of employment (depending on the availability of training) with no more than three attempts to pass certification allowed.

Technical Skills:

To perform this job successfully, the employee should have:

  • Understands the Mission, Vision, and Value of the agency, and directs work within these guiding principles and operational framework.

  • HUD rules and regulations, and  policies and procedures of low-income housing programs.

  • Interviewing skills and techniques.

  • Customer service principles and practices.

  • Interpersonal skills using tact, diplomacy, patience, and courtesy in person, and by telephone.

  • Leadership skills, problem solving and decision making.

  • Conflict management.

  • PC skills using MS Word, Excel, Outlook, Google Suite and MLS software.

  • Statistical report writing techniques.

  • Safety and health practices.

  • Establish and maintain cooperative and effective working relationships with others.

  • Ability to use tact, diplomacy, and restraint when difficult issues/situations arise.

  • Work with a diverse population.

  • Plan and organize work, meet schedules and time-lines.

  • Communicate effectively both verbally and in writing.

  • Operate a computer, and other office equipment as assigned.

  • Perform data entry with efficiency and accuracy.

  • Prepare letters, memos, reports and statistical narratives using correct English, grammar, spelling, punctuation and vocabulary.

  • Plan, schedule and perform a variety of responsible and administrative duties in assigned function.

  • Perform mathematical calculations.

  • Read, interpret, apply and explain rules, regulations, policies, and procedures

  • Work respectfully and courteously with staff, residents and the general public.

Physical Demands:

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 15 pounds.

Work Environment:

  • Office environment.

  • Driving a vehicle to conduct work.

  • Community and housing sites.

  • Seeing to read a variety of materials.

  • Dexterity of hands and fingers to operate a computer keyboard.

  • Occasionally lift, carry and transport material up to 15 pounds.

  • Sitting 50%; standing and walking 50%.

 

If you are interested in this position please call our office (210) 201-0537 to set an application appointment and submit you resume to HR@laborondemand247.com. 

Our address is: 4241 E Piedras Suite #150 San Antonio, Texas 78228 – Borden Building (Off 410 & Babcock)

If you are already in our system - great. Please make sure your resume is up to date, and contact our recruiters to let them know you are interested in this position.

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Job Details

  • Job Type: Temp To Hire
  • Skills: Customer Service
  • Industry: Social Services
  • Career Level: Entry Level
  • Education Level: High School Diploma Or Equivalent