Housing Specialist

San Antonio , TX         Post Date: Mar 15, 2019     No. of positions: 5

Job Overview

We are a local staffing agency in search for Housing Specialist for one if our clients, you will find a brief description of the position below.


The Housing Assistance Specialist performs clerical and technical work of routine difficulty involved in processing the required forms and documentation necessary to effectuate a Housing Assistance Program Contract between Housing Choice Voucher Program participants and landlords. Routinely interacts with participants and landlords of diverse backgrounds.

  • Full-time - Temp to Hire positions
  • Monday - Friday (some weekends) 
  • 8 AM to 6:00 PM
  • $15.66 hourly


Essential Duties and Responsibilities:

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.

  • Conducts interviews with clients to obtain information required to determine eligibility for the Housing Choice Voucher (HCV) Program, establish client’s portion of rent, and complete internal forms processing in a timely manner.
  • Processes amendments to the Housing Assistance Payments (HAP) Contract, between *Client* and the landlord, to reflect changes in family composition or income and during re certifications in a timely manner.
  • Executes HAP Contracts with property landlords after receiving approved Housing Quality Standards (HQS) Inspection reports within established time parameters.
  • Generates HAP, adjustments to HAP, and over payments to landlords after reviewing HAP amount.
  • Maintains client’s file integrity in accordance with privacy and confidentiality laws and regulations.
  • Maintains working knowledge of Special Programs and Move-to-Work (MTW) Programs processes and procedures.
  • Translates program procedures to participants to ensure proper explanation of participant’s responsibilities in the program.
  • Investigates “unreported income” by reviewing participant’s file and analyzing past fluctuations in income and expenses.
  • Terminates participants in system; closes out files, reviews files for possible termination, makes decision based on policies and procedures to continue with termination, closes out portability files when client is absorbed, processes portability billing and runs reports (i.e. EIV Reports, etc.) to ensure proper processing of terminations.
  • Manages financial accounts for other Public Housing Authorities (PHAs) when billing for participants who report to *Client*.
  • Reviews accepted forms and participant information, including employment and earnings, for completeness and accuracy, and corrects information if necessary.
  • Responds timely to inquiries from owners, clients and the general public by providing general information about the Assisted Housing Programs and resolves client concerns regarding housing assistance and HAP for clients and owners in a timely manner.
  • Researches information received through the Enterprise Income Verification (EIV) system and/or other third party sources to determine program fraud and program abuse and prepares documentation for fraud investigations.
  • Maintains a working knowledge of policies and procedures established by *client* and the U.S. Department of Urban Housing and Development (HUD) and applies the rules regulations to daily tasks.
  • Other duties as assigned.


Behavioral Competencies:

This position requires the incumbent to exhibit the following behavioral skills:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates the ability to develop audiovisual presentations to both internal and external audiences.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events

Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions

Education and Experience:

  • Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; an additional two (2) years of experience may be considered in lieu of the degree requirement.
  • Two (2) years of experience involving case management, client services and/or experience in social work.
  • Successful completion of a criminal history background check, education, and work history verification, and drug screening test.


Preferred Requirements:

  • Bachelor’s Degree (B.A.) from a four-year college or university with college coursework in social work, sociology or related field.
  • Housing Choice Voucher Specialist Certification.
  • Bilingual speaker and writer in English and Spanish.
  • Knowledge of housing programs.


License and Certifications:

  • Texas Class “C” driver’s license at the time of placement and insurable
  • Housing Choice Voucher Specialist Certification required within one (1) year of employment (depending on availability of training) with no more than three attempts to pass certification allowed.
  • Must have the ability to earn certifications as required by assigned tasks.


Technical Skills:

To perform this job successfully, the employee should have:

  • Ability to maintain effective working relationships with co- workers, supervisors, and the general public.
  • Ability to follow verbal and written instructions, and communicate effectively in writing and verbally.
  • Knowledge of client service principles and practices and interviewing skills and techniques.
  • Understanding of basic reading and writing skills and mathematics.
  • Skill in assessing and prioritizing multiple tasks, projects, and demands with excellent problem solving and organizational skills while meeting established deadlines.
  • Intermediate working knowledge of computer software including Microsoft Office and Mail Merge, Google Docs, with the ability to learn new software applications.
  • Skill in reading, interpreting and applying HUD rules and regulations and clients policies and procedures.
  • Ability to work independently and in a team, and apply leadership, decision-making and conflict resolution skills.
  • Skill in analyzing problems and determining appropriate courses of action.
  • Ability to work with a diverse population.
  • Ability to project a professional image at all times.
  • Ability to work in a fast paced environment.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Evening and weekend work may be required.
  • Physical requirements include occasional lifting/carrying of 5-10 pounds.
  • Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
  • Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions.
  • Working conditions primarily inside an office environment.


  • Office environment The noise level in the work environment is usually moderate
  • High level of interaction with external/internal clients
  • May be required to work at different properties or sites for interim periods to support business needs
  • Outside environment Subject to environmental elements when conducting visits to various sites or
  • participating in outside events.


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Job Details

  • Job Type: Full-time
  • Skills: Customer Service
  • Industry: Work Experience
  • Career Level: Others
  • Education Level: Bachelor Degree