Assistant Community Manager
Assistant Community Manager $18.22
Summary: The Assistant Community Manager performs administrative and supervisory work of routine difficulty and directs staff involved in the filling of vacancies, rent collection, and continued occupancy of low-rent public housing developments; assumes managerial responsibilities in the absence of the Community Manager. Models and ensures high performance and customer service delivery consistent with the agency’s mission, vision, and values.
Essential Duties and Responsibilities:.
- Provides direction to staff in conducting leasing interviews, inspections, and processing of resident vacancies and computes initial and interim rentals.
- Prepares annual budget by itemizing needs of the development; authorizes purchase requests; ensures expenses are within budget; and completes annual inventory.
- Reviews interoffice memos and other correspondence; maintains petty cash funds; resident files; attends departmental meetings, and prepares monthly newsletters as directed.
- Records time and attendance on subordinate employees; completes performance evaluations; recommends disciplinary actions when necessary; and assigns and observes work activity.
- Monitors and contacts residents regarding delinquent rent; receives rent payments from residents; evicts undesirable residents; initiates process to evict residents for failure to pay rent or other undesirable characteristics; appears in court to present evidence on failure to pay or undesirable resident behavior and refers residents to local social service agencies for financial assistance.
- Performs resident relations activities in absence of Community Manager by counseling residents on various problems or may refer residents to local social service agencies.
- Oversees maintenance issues by making periodic inspections of the development; reviews maintenance reports and spot checks work; encourages resident input on maintenance needs and improvements; distributes work assignments to maintenance personnel, investigates complaints on maintenance work, and records monthly maintenance repairs.
- Advises Community Manager and communicates with the Security Department regarding possible trouble areas and monitors the work of security officers by reviewing security reports.
- Conducts tours of the respective housing developments in the absence of the Community Manager.
- Responsible for assisting in the management of a minimum of 300 units. May be temporarily assigned to fill other vacant manager positions as needed.
- Provide training to staff
- Counsel employees on various issues
- Performs other related duties as assigned.
- Communicates with the resident association on various issues including maintenance and improvement priorities and changes in rules and regulations.
- Refers local leaders and interest groups to the Public Affairs & Communications Department and provides information to the local media on development of activities and problems.
This position requires the incumbent to exhibit the following behavioral skills:
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates the ability to develop audiovisual presentations to both internal and external audiences.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.
Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions.
Education and Experience:
- High school Diploma or GED required.
- One (1) year of experience working in a housing industry.
- Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
- Associates Degree in social services, business management, management or successful completion of 60 semester hours of college coursework in any of the following areas or combination of areas: social services, human services, community organization, business management or management.
- Certified Public Housing Manager (Public Housing Manager).
License and Certifications:
- Must have the ability to earn certifications as required by assigned tasks.
- Must complete certification as a Public Housing Manager within first year of employment.
- Texas Class “C” driver's license and insurable by ’s liability and fleet insurance carrier.
To perform this job successfully, the employee should have:
- Understands the Mission, Vision, and Values of the agency, and directs work within these guiding principles and operational framework.
- Interpersonal skills using tact, diplomacy, patience and courtesy.
- Filing and record keeping system, including document imaging.
- Clerical skills.
- Modern office practices, procedures and customer service principles.
- USPS practices, procedures and rates
- Verbal and written communication skills.
- Correct English usage, grammar, spelling, punctuation and vocabulary.
- Telephone techniques and etiquette.
- Operation of office machines and equipment such as PC, copiers, and printers.
- Math calculation skills.
- Work cooperatively, harmoniously and respectfully with co-workers, supervisors, public and customers.
- Perform a variety of clerical duties involving typing, filing and maintaining records or reports in support of a special program or department function.
- Handle multiple tasks and priorities with interruptions.
- Deal with a variety of people with diverse backgrounds.
- Effectively plan and organize workload.
- Communicate effectively verbally and in writing.
- Understand and follow verbal and written instructions.
- Operate a variety of office equipment including postage meter, scale, inserter, folder, labeler, computer terminal, calculator, copier and PC.
- Operate a computer enter data, maintain records and generate reports using Word and Excel.
- Perform data entry efficiently and accurately.
- Meet schedules and time lines.
- Work respectfully and courteously with staff, residents and the general public.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
- Office environment.
- Driving a vehicle to conduct work.
- Work Monday through Friday; some Saturday’s maybe required, hours to be determined.
- Hearing and speaking to exchange information in person or on the telephone.
- Seeing to read a variety of materials and to drive.
- Dexterity of hands and fingers to operate a computer keyboard.
- Sitting for extended periods of time.
- Operate mailing and other equipment.
- Job Type: Temp To Hire
- Skills: Business Management
- Industry: Management
- Career Level: Manager
- Education Level: Diploma