Account And Billing Specialist

San Antonio , TX         Post Date: Jun 19, 2019     No. of positions: 2

Job Overview

Summary:

The account and billing specialist position is accountable for creating invoices and credit memos, issuing them to customers by all necessary means, and updating customer files.

 

Essential Job Functions:

  • Provides assistance to customers with information regarding customer accounts.
  • Processes orders to satisfy customer requests, researches billing related issues, assesses charges for service connections and works emergency Call Duty.
  • Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services and collection activities.
  • Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
  • Checks to ensure that appropriate steps were made to resolve customers' concerns.
  • Arranges for billing.
  • Refers unresolved customer grievances to designated departments for further investigation.
  • Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.
  • Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
  • Analyzes information and evaluates results to choose the best solution to solve problems.
  • Reviews account for historical transactions
  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Performs other duties as assigned.

 

Minimum Qualifications:

  • High School diploma or GED
  • Experience using SAP
  • Ability to effectively communicate both written and oral.
  • Proficiency in MS word, Excel, PowerPoint and Outlook.

 

Preferred Qualifications

  • Bilingual

 

Environment

  • Working Environment Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion.
  • Use of personal computing equipment, telephone, multi- functioning printer and calculator.
  • Ability to travel to and from meetings, training sessions or other business related events.
  • After hours work may be required.

 

Physical Demands

  • Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time.
  • are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Contact

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Job Details

  • Job Type: Full-time
  • Skills: Communication
  • Industry: Accounting
  • Career Level: Experienced
  • Education Level: High School Diploma Or Equivalent